Non-negotiables For 6AH Business
Guidelines and Principles for how we operate internally
1) To know and carry out the 6th Ave Homes Mission Statement and Core Values
2) We are peace makers. When conflict occurs we pursue reconciliation.
3) We seek to understand, before being understood.
4) Be quick to apologize and own mistakes.
5) Texting is not for scheduling or business. If you need to schedule, re-schedule, discuss numbers, or any important business matters, please email. Paper-trails are our friend. We also need the chance, pause, evaluate, and look at calendars and data before responding.
6) Team members and meetings come first. We will always create margin for our team and make team meetings a priority.
7) Sabbath and boundaries are important. Make time to rest and disconnect from work. Unless it is an emergency, refrain from calling and texting about work past 7:00pm and on Sundays.
8) All team members should have written and measurable goals.
9) Google calendar is a must. Anytime you schedule a meeting (with team members or clients), send an invite.
10) Leads must be responded to within 24 hours. It is important we give our clients quick and efficient service. If 6AH provides you with a lead, we are trusting you to follow up in a timely manner. If you do not have time or capacity, there are other team members who would love the work.
11) CC Jamey Ice & Troy Austin on all closing statements and CDA's. (AGENTS ONLY)
12) Responsiveness is a necessity and expected. We need you to be quick to respond to your clients and quick to respond to your team. We expect email, phone, and text responses with in 12-24 hours (excluding weekends and after hours).
13) We want you to continue to grow and learn. Make time to read and listen to podcasts weekly (we strongly recommend podcasts from Michael Hyatt & Donald Miller). Pursue continuing education classes from GFWAR and your local title companies.
15) To be honest with the 6AH team when conflicts arise, problems surface, or you have too much on your plate.
16) Keep us in the loop. We ask for a weekly update by Friday of every week, just letting us know what you are working on and how things are going.
17) Be a fan of feedback. We want to always be looking for ways to grow and improve what we do and how we do it. We welcome feedback from our clients and team members. We will send out surveys to our clients at the end of every transaction so that we can continue to hone our craft.
18) Manage Expectations well. We expect you to keep your clients and team updated with any change or deviation from your original plan or expectation you laid out. They should never be unsure about where they are at in a process or partnership with you. There should never be uncertainty about timelines or what is happening next. Always provide clear dates and timelines.
19) Become a re-cap king! Any time you meet or chat with a team member or client about details, send an email recapping what was discussed within 24 hours. We don't want details to fall through the cracks and we want to make sure we are on the same page and expectations are managed well.
We want to make meetings count
We all hate pointless meetings and no one wants to have meetings for the sake of having meetings.
These are some rules and principles for keeping our meetings purposeful and efficient. We take meetings seriously because we value your time.
1) You need the right mindset going into a meeting. We want to be good stewards of our resources and time and there needs to be a level of seriousness. Think about how much payroll is sitting around the table.
2) Establish the "Why". What is the point of the meeting? The meeting always needs a goal. What is it going to do for our business? When meetings become too regular, they can become pointless, unless you are continually evaluating your "why".
3) Meetings should have agendas and objectives. Hit "reset" all the way through the meeting to stay on track.
4) Respect the clock. Out of courtesy for your peers, please be efficient in your communication. Avoid being over wordy or Ping Pong dialogue. Steve Jobs was famous for the 20min meeting.
5) Limit the number of attendees. The more people the less vulnerable and honest people will be.
6) Start on Time.
7) Go Device Free.
8) Try weekly standups. 10-15min 2x per week. Just to catch up on what everyone is doing. That way the leader does not have to pop in and interrupt peoples work.
9) meetings are required because they define and shape our culture. We want to be connected and on the same page.