sTeps A-Z of the buyer Process
Follow these steps and you will have success
1- Initial Phone Call
within 24 hours of Email INtro
This is your first opportunity to get to know the client. Your job with this call is to introduce yourself, get to know a little bit about them, and ask a few questions about the scope of the project. This is also a good opportunity to win them over and tell them about what we do and why 6th Ave Homes is the company for them.
Additionally this is a time to chat finances and give them some homework before the meet up.
2- Database Entry
Within 4-8 hours of phone call
Keeping track of your leads and staying organized are keys to success in real estate. Anytime you have a lead come in, we ask that you keep track of this lead in our backend system TBD.
3- Follow Up Email(s)
Within 4-8 hours of phone call
Once you have entered them into our database you will need to send a follow up email. In your email thank them for considering 6th Ave Homes and make sure to send them a link to the Construction Steps.
4- Set Meet up
This will likely coincide with the follow up email or phone call. Set a time where you will not be rushed and can make sure you have enough time to go over all aspects of the project with the customer.
Use this time to answer any other questions that you need answered before your “meet up”.
6- The Meet Up
Time to sell the job!
This is your time to get to know your client and see how we can help them find their dream home. We want to chat about their vision, budget, timeline, and also give them some info about our company. Most importantly, we'll use this time to discuss expectations.
At the end of this, you should also be able to provide a rough estimate. This will not be an exact number, but a ballpark range.
7 - Thank You
Within 48 hours of meetup
Write them a hand written thank you note thanking them for meeting with you and for considering 6AH. Let them know you are excited about their project. Ask if they would like to move Forward with Design or Final Bid
8-Targets
Within 48 hours of meetup
After the Meetup you should have a list of 4 or 5 houses that they are excited to see. Email them a report with their top 4 properties and confirm a few times that they would like do go see them.
Your next job is to do some due diligence on these properties and schedule showings.
9 -Showings
Showings are when things get fun! We want you to be set up for success on your showings and really go the extra mile for your client.
Once you have the key, make sure to go ahead of client and turn on lights. While there make sure you show them the entire property include the attic and outside. When you are ready to leave make sure to turn the lights back off and make sure all doors are locked.
8- Feedback Agent & Clients
With in 4-12 hours of showing
It is good etiquette to leave feedback for every house you see, even if your clients are passing. So make sure to login to CSS and give some constructive feedback. Make sure to thank them for the showing and remember it is not our job to be hyper critical.
We also ask that you email a recap to your clients. Recap the things they told you and ask for any further thoughts.
9-Offer Time!
You are finally here! They have found a house and they want to make an offer.
We also recommend sending a letter from your clients along with a picture. It never hurts to try to pull the heart strings!
If offer is not accepted... Rinse… Dry… Repeat breathe… pray… advise clients to do the same .
10-Offer Acceptance
Once an offer has been accepted it is time to make sure all of the paper work is filled out, signed, and turned into the title company. It is paramount that you pay close attention to detail during this stage of the transaction.
11-Option Period
The Option Period is the time for your client to do some due diligence. The clock is ticking and time is of the essence. You will need to schedule and inspection as soon as you can. The quick the inspection happens the sooner you get the report back. You will also need to bring out any contractors at this time if you are wanting to get bids or ask questions. Please visit our resources page for inspectors & contractors.
Once you have the inspection back you may want to ask for some concessions. Just know, any negotiations need to happen before the option period expires.
If the seller agrees to concessions, fill out the TREC ammendment form. Make sure all parties sign and date the document and have it submitted to the title company BEFORE the option period expires.